Change Manager (2 year Fixed -term)

At Birmingham City University, we are transforming how we work, deliver services and support our students. As part of this ambition, we are seeking an experienced and motivated Change Manager to join our Change and Improvement Team and play a pivotal role in delivering strategic change across the institution. This is an exciting opportunity to work on some of the University's most significant transformation initiatives, including improvements to our Student Record System.

As Change Manager, you will work across projects and initiatives to ensure the people side of change is effectively planned, managed and embedded. You will support project and programme teams in understanding the impact of change, developing effective adoption strategies and ensuring that colleagues are equipped to embrace new ways of working. Working closely with senior stakeholders, you will provide expert advice, challenge where required and help create the conditions for successful change.

Projects may range from major technology-enabled transformation, service redesign, and other strategic initiatives that affect colleagues and students across the University.

A key element of the role will be developing and promoting a consistent approach to change management across the University, as well as maintaining oversight of the overall pattern and impact of change activity to help inform decision-making and prioritisation.

Key Responsibilities:

- Lead and coordinate change management activity across a portfolio of projects and programmes.
- Conduct change impact assessments and identify organisational risks, dependencies and opportunities.
- Develop and deliver stakeholder engagement, communication and change adoption plans.
- Monitor organisational readiness and support leaders in managing change effectively.
- Identify and address resistance to change, enabling successful adoption and benefits realisation.
- Build and maintain an understanding of the overall pattern and workload of change across the University.
- Assess organisational change capacity and advise senior leaders on risks, priorities and emerging concerns.
- Develop and promote change management methodologies, standards, tools and best practices.
- Coach and support project teams, managers and leaders in applying change management principles.
- Support benefits realisation activities and ensure change outcomes are embedded and sustained.
- Contribute to the ongoing development of the University's change management capability and maturity.

Essential Requirements:

- Significant experience delivering change within complex programmes and projects.
- Experience developing and embedding change management frameworks, methodologies, standards or toolkits.
- Strong stakeholder engagement and influencing skills.
- Experience working with senior leaders and governance groups.
- Experience assessing change impacts, organisational readiness, adoption risks and change capacity.
- Excellent communication, facilitation and relationship-building skills.
- A collaborative and pragmatic approach to problem solving.
- The ability to manage multiple priorities whilst maintaining a strategic perspective.

Desirable Requirements:

- Certification in Change Management – CMI, ACMP, PROSCI, etc.
- Built and maintained a picture of the overall pattern and workload of change across an organisation and advising senior management of concerns and issues.
- Demonstrable experience of embedding change management approaches / frameworks across an organisation.

You will work on institution-wide programmes that directly support student success, organisational effectiveness and delivery of the University's Strategic Plan. No two projects are the same, and you will have the opportunity to influence change at every level of the organisation, from operational teams through to Executive Group and senior leadership.

Benefits:

- Work–life balance – Generous leave and hybrid working (role dependent).
- Career development – Opportunities to grow, develop and progress your career.
- Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
- Inclusive culture – A supportive, diverse environment where everyone belongs.